Chewy - Pet Food, Products, Supplies at Low Prices

Chewy Rx Customer Service Review Summary

Chewy is a reasonably recent entrant into the pet food and also accessory market, however it’s rapidly established itself as a heavy hitter. It’s the largest committed animal supply website online, with only Amazon verifying itself to be a genuine challenger.

The site prides itself on making points simple for the ordinary animal proprietor. It uses whatever that you could potentially need to care for your animal, even if it’s something a lot more exotic than a pet cat or pet, and it even fills prescriptions. is among the best solutions for locating obscure brands, and it can usually get your goods to you in a day or 2. It’s not much help if you have an vacant cabinet as well as a hungry pet , and also it doesn’t offer anything past pet dog items, placing them a action behind Amazon in that respect.

It also doesn’t have as lots of customer reviews as Amazon does, as well as it’s uncertain what, if anything, it does to vet the evaluations that do exist.

If you’re a pet dog proprietor who’s ready to surrender the brick-and-mortar experience ( as well as you’re all right with not making any kind of impulse purchases by yourself part), Chewy is most definitely worth a appearance. Maintain checking out for our thorough review.– A Quick Look

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Picture Credit: jkalea, Pixabay

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  • Wide choice
  • Competitive rates
  • Exceptional customer service


  • Minimal variety of individual evaluations
  • No immediate gratification

Chewy Fulfills Most Orders Within 48 Hours

Chewy has fulfillment centers throughout the United States, so it’s able to quickly meet orders as they’re received. Typically talking, you need to be able to get your things within 48 hrs of putting your order.

dog waiting on the home window

Image: Pikist

It’s not the same as being able to drive down to the store to pick up what you need, but you should not have to wait long to obtain your stuff. The quick turnaround time makes it a practical choice for family pet owners who can plan a day or two ahead.

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It Pushes Subscriptions Hard

Chewy deals registration solutions, where you can establish it up so that it immediately sends you a brand-new order after a fixed amount of time. That allows you to maintain a constant supply of food handy without needing to keep in mind to order it whenever.

To encourage proprietors to benefit from their subscription solution, Chewy offers a 5% discount rate on each order. It’s a fantastic way to save money on something that you’re going to get, anyway.

It’s a win-win for both the customers as well as the firm. Consumers conserve cash and also bother, while Chewy locks their consumer base in for weeks each time.

If you neglect to cancel, you can be on the hook for unwanted materials. Luckily, their return plan is generous, so all it will cost you is a little bit of hassle.

It Offers Prescription Medications

You can submit the prescription to Chewy and it’ll load it for you if your pet takes a medicine regularly. This will likely be more affordable than experiencing your veterinarian or neighborhood pharmacy, and also you can get automatic refills in order to decrease the inconvenience to you.

Best of all, it’ll also call your vet for you to obtain the prescription filled up, so all you need to do is provide your doctor’s info.

unwell dog

Credit Scores: Javier Brosch, Shutterstock

Their Customer Service Is Top-Notch

If you have any kind of issues or inquiries , it has affiliates on the internet 24 hours a day, 7 days a week, so you can chat with them to get the info you need. It additionally has agents readily available by phone if you intend to speak with somebody in person, although those hrs are a lot more restricted.

The team genuinely bends over backward to make certain you’re satisfied. They’ll do just about anything to make their consumers satisfied.

The only issue we’ve located pertaining to customer support is that if you have a complicated issue, you’ll likely obtain a different representative each time you connect. That implies you’ll have to discuss the situation numerous times, instead of having a committed agent see your trouble through throughout.

Funny pug dog with male hands in striped coat in headphones_dean drobot_shutterstock

Debt: Dean Drobot, Shutterstock

Their Return Policy Is a Mixed Bag

On the one hand, Chewy permits you to return items a full year after acquisition, which is very generous. That provides you time to see if your family pet will certainly require to a brand-new food, as an example, before needing to make any kind of decisions about maintaining it.

On the other hand, it does not accept returns on prescription medicines unless there’s an concern with them, such as damage or a flaw. Because case, it’ll process a substitute but not a refund.

The various other issue with their return plan is that it uses FedEx to handle whatever. That can produce inconvenience, as you’ll need to find a FedEx location to send your stuff back. It offers you an unneeded duty, but a minimum of you have a lots of time to make the return.divider 9


Exactly how do Chewy’s rates contrast to various other sites?

Commonly, it’s on par with various other websites. The rates will certainly differ relying on which item you’re looking at, obviously, but you’ll typically find them to be equal to those of other significant services.

Does it bill for shipping?

Shipping is totally free on orders over $49. For all orders under that threshold, you’ll pay a $4.95 flat rate.

Does it supply items for all animals or simply canines as well as pet cats ?

Dogs and pet cats absolutely stand for the bulk of their selection, however it also has actually committed classifications for fish, birds, reptiles, steeds, and other small pet dogs like gerbils and hamsters.

The greatest oversight it has is snakes. If you have a serpent, you’ll need to really hope that the gear Chewy offers for various other reptiles will match your objectives; otherwise, you’ll need to locate a various distributor.

What kinds of payment does it approve?

It takes all major credit cards, along with PayPal and also Chewy gift cards.Divider 4

What the Users Say

While you can find out much concerning a service by browsing their site, we really feel the most effective method to evaluate it is by seeing what the majority of customers claim about it. It’s the very best method to get a broad view of the ordinary customer’s experience with the service and depend on their reviews.

In checking out Chewy testimonials from users and also discussion forum discussions, we’ve found that people are normally pleased with their experiences using Chewy The choice is excellent, the costs are competitive, and also the auto-ship attribute is absolutely convenient.

When looking with Chewy reviews focused around a absence of international shipping and hold-ups in shipment, the greatest issues we discovered. It needs to be kept in mind, though, that a lot of shipping delays are because of issues with satisfaction, and also these are typically on the producer’s end. Chewy does its finest to give you plenty of advancement notice in case there’s an concern, however.

The majority of people appreciate just how very easy it is to manage Chewy if there’s a issue with your order, as well as they commonly locate its customer service representatives to be experienced, useful, and polite. Nevertheless, it can be hard to resolve your trouble if it’s something that calls for a supervisor’s intervention.

Inevitably, the majority of people seem to appreciate using Chewy, and it has a faithful client base. While it is nominally in competitors with Amazon, many people use the solutions reciprocally; nonetheless, it appears that most pet proprietors begin shopping on Chewy and only change to Amazon if Chewy doesn’t have what they require.

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Chewy Review– In Conclusion

As we’ve defined in our Chewy review over, they’re not perfect, yet Chewy is one of the best online pet supply business around. It has a broad option of items for a wide array of animals, as well as its rates remain in line with various other major vendors. The shipping is fast, affordable, as well as hassle-free, and its customer service is first-class.

You will not always locate what you’re looking for on Chewy, though, and also it can be difficult to obtain intricate problems resolved immediately. Thankfully, though, their charitable return policy provides you lots of time to get points figured out.

It may not replace routine go to the pet store just yet, yet Chewy is doing everything that it can to make looking for your family pet as practical as feasible.

The biggest grievances we found when looking through Chewy evaluations focused around a absence of global delivery and hold-ups in delivery. Chewy does its best to give you lots of development notification in instance there’s an concern.

As we’ve described in our Chewy review over, they’re not ideal, yet Chewy is one of the best online family pet supply companies around. It has a broad selection of products for a vast selection of pet dogs, and also its rates are in line with various other major vendors. The shipping is fast, affordable, and also convenient, as well as its customer solution is superior.

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