Chewy - Pet Food, Products, Supplies at Low Prices

Chewy Customer Service Rep Review Summary

Chewy is a fairly current entrant right into the pet food and accessory market, but it’s promptly established itself as a heavy hitter. It’s the largest specialized pet supply web site on the net, with just Amazon confirming itself to be a genuine opposition.

The website prides itself on making things very easy for the typical family pet owner. It offers everything that you might potentially need to look after your pet, even if it’s something a lot more unique than a cat or pet, as well as it even fills prescriptions. is just one of the most effective services for locating odd brand names, and also it can usually obtain your goods to you in a day or two. It’s not much help if you have an empty cupboard and a starving pet dog , and also it doesn’t supply anything past pet items, placing them a step behind Amazon in that respect.

It additionally does not have as lots of user reviews as Amazon does, as well as it’s unclear what, if anything, it does to veterinarian the evaluations that do exist.

If you’re a pet dog proprietor that’s eager to surrender the brick-and-mortar experience ( and also you’re okay with not making any type of impulse purchases by yourself behalf), Chewy is absolutely worth a appearance. Maintain reviewing for our in-depth review.– A Quick Look

a tabby feline with collar resting on carpeted floor

Picture Credit: jkalea, Pixabay

See Chewy


  • Wide choice
  • Affordable rates
  • Outstanding customer support


  • Limited variety of individual reviews
  • No prompt satisfaction

Chewy Fulfills Most Orders Within 48 Hours

Chewy has satisfaction centers around the United States, so it’s able to promptly satisfy orders as they’re gotten. Typically talking, you should have the ability to get your things within 48 hrs of positioning your order.

canine waiting on the home window

Picture: Pikist

It’s not the like having the ability to drive to the store to grab what you need, but you should not need to wait lengthy to get your things. The quick turnaround time makes it a hassle-free option for pet owners who can prepare a day or 2 ahead.

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It Pushes Subscriptions Hard

Chewy offers subscription solutions, where you can establish it up so that it automatically sends you a brand-new order after a established amount of time. That enables you to maintain a stable supply of food accessible without needing to remember to purchase it whenever.

To motivate owners to capitalize on their registration service, Chewy offers a 5% discount rate on each order. It’s a wonderful means to conserve money on something that you’re mosting likely to purchase, anyway.

It’s a win-win for both the consumers and also the company. Consumers save cash as well as bother, while Chewy locks their client base in for weeks each time.

If you forget to terminate, you can be on the hook for unwanted products. Thankfully, their return policy is generous, so all it will cost you is a little trouble.

It Offers Prescription Medications

You can submit the prescription to Chewy and it’ll fill it for you if your pet takes a medicine on a regular basis. This will likely be less expensive than undergoing your veterinarian or regional drug store, as well as you can obtain automatic refills in order to minimize the trouble to you.

Best of all, it’ll also contact your veterinarian for you to obtain the prescription loaded, so all you have to do is provide your physician’s info.

sick dog

Credit Rating: Javier Brosch, Shutterstock

Their Customer Service Is Top-Notch

If you have any kind of questions or issues , it has affiliates on-line 24 hours a day, 7 days a week, so you can chat with them to obtain the details you require. It likewise has representatives available by phone if you want to talk to a person face to face, although those hrs are extra restricted.

The team absolutely strives to ensure you’re satisfied. They’ll do almost anything to make their clients delighted.

The only concern we’ve located pertaining to customer support is that if you have a challenging issue, you’ll likely obtain a various rep whenever you reach out. That implies you’ll have to describe the scenario numerous times, instead of having a specialized representative see your issue via throughout.

Funny pug dog with guy hands in striped sweater in headphones_dean drobot_shutterstock

Credit Rating: Dean Drobot, Shutterstock

Their Return Policy Is a Mixed Bag

On the one hand, Chewy enables you to return items a full year after acquisition, which is incredibly generous. That provides you time to see if your pet dog will require to a new food, for instance, prior to having to make any kind of choices concerning maintaining it.

On the other hand, it does not accept returns on prescription drugs unless there’s an concern with them, such as damages or a defect. In that instance, it’ll process a substitute yet not a refund.

The other concern with their return policy is that it makes use of FedEx to take care of everything. That can produce trouble, as you’ll have to find a FedEx place to send your things back. It gives you an unnecessary errand, however at least you have a lots of time to make the return.divider 9


Just how do Chewy’s costs contrast to various other sites?

Normally, it’s on the same level with various other websites. The costs will vary depending upon which item you’re checking out, certainly, but you’ll generally find them to be equal to those of various other major services.

Does it bill for shipping?

Delivery is free on orders over $49. For all orders under that limit, you’ll pay a $4.95 level rate.

Does it provide items for all family pets or simply felines and also pets ?

Dogs and felines certainly represent the bulk of their selection, but it also has actually devoted groups for fish, birds, reptiles, steeds, as well as various other little pets like gerbils and also hamsters.

The largest oversight it has is serpents. If you have a serpent, you’ll have to hope that the gear Chewy offers for various other reptiles will suit your objectives; or else, you’ll need to discover a various supplier.

What kinds of payment does it approve?

It takes all significant bank card, as well as PayPal and also Chewy present cards.Divider 4

What the Users Say

While you can discover much regarding a solution by browsing their web site, we feel the best means to judge it is by seeing what many individuals say about it. It’s the very best method to get a broad view of the ordinary customer’s experience with the solution as well as trust fund their reviews.

In considering Chewy testimonials from individuals as well as discussion forum conversations, we’ve discovered that people are generally delighted with their experiences using Chewy The choice is excellent, the costs are affordable, as well as the auto-ship feature is certainly convenient.

The most significant issues we located when looking through Chewy evaluations centered around a absence of international shipping as well as delays in delivery. It needs to be noted, though, that the majority of shipping hold-ups result from problems with satisfaction, and also these are typically on the producer’s end. Chewy does its best to offer you plenty of breakthrough notice in situation there’s an issue.

The majority of people value just how easy it is to take care of Chewy if there’s a trouble with your order, as well as they commonly discover its customer care reps to be experienced, handy, as well as polite. Nonetheless, it can be challenging to address your problem if it’s something that requires a manager’s intervention.

Inevitably, many people appear to enjoy using Chewy, as well as it has a faithful customer base. While it is nominally in competitors with Amazon, many people use the services mutually; however, it appears that many animal owners start shopping on Chewy as well as just change to Amazon if Chewy does not have what they require.

Go to Chewy.

Chewy Review– In Conclusion

As we’ve defined in our Chewy review over, they’re not best, however Chewy is among the most effective online pet dog supply companies around. It has a wide choice of products for a variety of pets, as well as its prices are in line with other significant suppliers. The shipping is quick, economical, and also convenient, and its customer care is superior.

You will not constantly find what you’re searching for on Chewy, though, and it can be hard to obtain complex troubles resolved quickly. Though, their generous return policy provides you lots of time to get points arranged out.

It might not replace regular go to the pet shop just yet, but Chewy is doing every little thing that it can to make looking for your family pet as convenient as feasible.

The largest grievances we located when looking with Chewy reviews centered around a absence of international shipping and hold-ups in distribution. Chewy does its best to give you lots of breakthrough notice in case there’s an problem.

As we’ve defined in our Chewy testimonial above, they’re not ideal, yet Chewy is one of the ideal online family pet supply business around. It has a wide option of items for a wide range of pet dogs, as well as its rates are in line with various other major distributors. The delivery is fast, cheap, as well as easy, and also its consumer service is top-notch.

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