Chewy - Pet Food, Products, Supplies at Low Prices

Chewy Customer Service Awards Review Summary

Chewy is a relatively recent participant into the pet food and accessory market, yet it’s rapidly developed itself as a heavy hitter. It’s the biggest committed family pet supply internet site on the internet, with only Amazon confirming itself to be a genuine opposition.

The site prides itself on making points simple for the average pet dog owner. It provides every little thing that you can potentially require to deal with your pet, even if it’s something much more exotic than a pet cat or canine, and also it also fills prescriptions. is among the best solutions for finding odd brands, and it can normally get your goods to you in a day or 2. However, it’s not much assistance if you have an vacant cabinet as well as a starving family pet , and it does not supply anything past pet dog goods, putting them a step behind Amazon in that respect.

It also doesn’t have as numerous individual assesses as Amazon does, and it’s unclear what, if anything, it does to veterinarian the evaluations that do exist.

If you’re a pet dog owner who’s ready to give up the brick-and-mortar experience ( as well as you’re okay with not making any kind of impulse acquisitions by yourself part), Chewy is certainly worth a look. Maintain reading for our thorough review.– A Quick Look

a tabby pet cat with collar lying on carpeted floor

Photo Credit: jkalea, Pixabay

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  • Wide option
  • Affordable costs
  • Outstanding customer care


  • Minimal number of individual reviews
  • No prompt satisfaction

Chewy Fulfills Most Orders Within 48 Hours

Chewy has gratification centers throughout the United States, so it’s able to swiftly meet orders as they’re received. Usually talking, you should have the ability to get your stuff within 48 hours of placing your order.

canine waiting on the window

Image: Pikist

It’s not the same as having the ability to drive down to the shop to get what you need, however you shouldn’t have to wait lengthy to get your things. The quick turnaround time makes it a practical option for pet proprietors that can intend a day or 2 in advance.

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It Pushes Subscriptions Hard

Chewy offers membership services, where you can establish it up to make sure that it automatically sends you a new order after a established amount of time. That allows you to maintain a constant supply of food handy without having to keep in mind to get it every single time.

To encourage owners to make use of their membership service, Chewy deals a 5% discount rate on each order. It’s a wonderful means to conserve money on something that you’re going to get, anyhow.

It’s a win-win for both the clients and the firm. Clients save money and trouble, while Chewy locks their customer base in for weeks each time.

If you neglect to cancel, you can be on the hook for undesirable supplies. Fortunately, their return policy is generous, so all it will certainly cost you is a bit of hassle.

It Offers Prescription Medications

You can send the prescription to Chewy as well as it’ll fill it for you if your pet dog takes a drug on a regular basis. This will likely be less costly than experiencing your veterinarian or local pharmacy, and you can obtain automated refills in order to reduce the aggravation to you.

Most importantly, it’ll also call your veterinarian for you to obtain the prescription loaded, so all you need to do is provide your medical professional’s information.

sick dog

Credit Report: Javier Brosch, Shutterstock

Their Customer Service Is Top-Notch

If you have any type of worries or concerns , it has associates on the internet 24 hours a day, 7 days a week, so you can talk with them to obtain the information you require. It also has representatives readily available by phone if you intend to talk with a person personally, although those hrs are extra minimal.

The team genuinely bends over backward to ensure you’re pleased. They’ll do almost anything to make their consumers pleased.

The only concern we’ve found regarding customer service is that if you have a difficult issue, you’ll likely get a various representative whenever you reach out. That suggests you’ll have to describe the scenario several times, instead of having a devoted representative see your trouble with throughout.

Amusing pug canine with male hands in candy striped coat in headphones_dean drobot_shutterstock

Credit: Dean Drobot, Shutterstock

Their Return Policy Is a Mixed Bag

On the one hand, Chewy enables you to return items a complete year after acquisition, which is exceptionally generous. That provides you time to see if your animal will certainly take to a brand-new food, as an example, prior to needing to make any kind of choices regarding maintaining it.

On the other hand, it does not approve returns on prescription medications unless there’s an problem with them, such as damage or a flaw. Because situation, it’ll refine a substitute yet not a reimbursement.

The various other concern with their return plan is that it utilizes FedEx to manage everything. That can create trouble, as you’ll have to track down a FedEx area to send your stuff back. It offers you an unnecessary errand, however a minimum of you have a ton of time to make the return.divider 9


Just how do Chewy’s rates contrast to other websites?

Usually, it’s on par with other websites. The prices will vary depending upon which product you’re checking out, certainly, but you’ll usually locate them to be equal to those of various other major services.

Does it charge for shipping?

Delivery is cost-free on orders over $49. For all orders under that threshold, you’ll pay a $4.95 level rate.

Does it provide products for all pets or just pets as well as cats ?

Cats and dogs absolutely represent the bulk of their selection, but it likewise has actually dedicated groups for fish, birds, reptiles, equines, as well as other tiny family pets like gerbils as well as hamsters.

The most significant oversight it has is snakes. If you have a serpent, you’ll have to wish that the equipment Chewy offers for other reptiles will fit your functions; or else, you’ll need to find a various provider.

What kinds of repayment does it accept?

It takes all major bank card, as well as PayPal and also Chewy gift cards.Divider 4

What the Users Say

While you can find out much regarding a solution by perusing their site, we really feel the most effective method to evaluate it is by seeing what most customers claim concerning it. It’s the very best way to get a broad view of the ordinary individual’s experience with the service as well as count on their evaluations.

In considering Chewy testimonials from users and discussion forum discussions, we’ve found that people are usually satisfied with their experiences making use of Chewy The option is exceptional, the costs are affordable, as well as the auto-ship attribute is definitely convenient.

When looking via Chewy reviews centered around a absence of worldwide delivery as well as hold-ups in delivery, the most significant problems we located. It ought to be kept in mind, though, that the majority of delivery delays are due to problems with satisfaction, and also these are normally on the supplier’s end. Chewy does its finest to provide you a lot of advance notice in case there’s an issue, though.

Most people value just how simple it is to manage Chewy if there’s a problem with your order, as well as they typically find its customer service reps to be educated, useful, and courteous. Nevertheless, it can be challenging to solve your problem if it’s something that needs a manager’s treatment.

Ultimately, the majority of people seem to delight in making use of Chewy, and it has a loyal consumer base. While it is nominally in competition with Amazon, many people utilize the services mutually; however, it seems that most pet owners begin going shopping on Chewy and also just change to Amazon if Chewy doesn’t have what they require.

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Chewy Review– In Conclusion

As we’ve described in our Chewy testimonial above, they’re not ideal, however Chewy is among the most effective online animal supply companies around. It has a broad selection of items for a wide variety of animals, as well as its prices remain in line with other significant distributors. The delivery is quick, affordable, and also problem-free, and also its customer support is top-notch.

You will not constantly find what you’re searching for on Chewy, though, and also it can be hard to get complex issues addressed immediately. Thankfully, though, their generous return plan offers you plenty of time to get things sorted out.

It may not change routine runs to the pet store just yet, yet Chewy is doing whatever that it can to make searching for your pet as practical as feasible.

The biggest problems we discovered when looking via Chewy evaluations centered around a absence of global delivery and delays in distribution. Chewy does its finest to give you plenty of development notification in situation there’s an problem.

As we’ve defined in our Chewy testimonial above, they’re not perfect, however Chewy is one of the best online pet dog supply companies around. It has a broad option of products for a broad variety of animals, and its rates are in line with various other major suppliers. The shipping is quick, affordable, and also convenient, and also its client service is superior.

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